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5 POS Software for Retail Stores in the UK

UK retail POS in 2025: Compare UseTapp, Lightspeed, Epos Now, Square & ConnectPOS on pricing, features, inventory, and scalability to choose the best fit.

POS systems run retail in the UK.

The market is already worth $871M in 2024 and will hit $1.49B by 2030.

Terminals alone bring in billions. 

That tells you one thing: POS isn’t optional, it’s the backbone of selling today.

And this list isn’t random. It’s built from data, market trends, and what UK shop owners say when they share their real experiences. 

In this guide, we break down 5 POS systems UK retailers use every day: 

  • UseTapp, 

  • Lightspeed, 

  • Epos Now, 

  • Square, and 

  • ConnectPOS.

We’ll cover their main features, pros and cons, and help you decide which one suits your store best.

Let’s get started.

What to Look for in Retail POS Software?

Thick of it as a buying guide for you before we dive into specific POS tools. 

  • Ease of setup & hardware needs → Does the POS work on a phone/tablet, or does it require expensive tills and scanners? This matters for small vs. big retailers.

  • Payment processing fees & integrations → Some charge monthly, some charge per transaction. Readers want to know the “hidden costs.”

  • Inventory management & multi-store support → A basic POS may work for one shop, but multi-store retailers need synced inventory.

  • Reporting, analytics, and CRM → Helps track sales, customer data, and loyalty programs—important for growth.

  • Cost transparency → Many POS companies hide fees. Readers want clarity (e.g., free plan vs. transaction-based).

So basically, now you know what criteria to judge POS systems by.

That way, when we discuss UseTapp, Lightspeed, etc., you have a mental checklist to compare them against.

Comparison Table – Quick Look at All 5 POS Systems

POS Software

Best For

Pricing (UK)

Key Highlights

UseTapp

Small shops, cafes, salons, pop-ups

~£10/mo (flat)

No hardware needed, built-in SMS marketing + loyalty, cash discount program

Lightspeed

Larger retailers with multi-store needs

From ~£59/mo

Advanced inventory, forecasting, strong analytics, ecommerce integrations

Epos Now

Growing retailers (retail + hospitality)

From £54/mo + hardware

Hardware + software bundles, multi-location stock, 100+ integrations

Square

SMEs, cafes, retail stores

Free app + 1.75%/transaction

Easy setup, omnichannel, low hardware cost (£19 reader)

ConnectPOS

Omnichannel + international retailers

From $49 (~£39)/register/mo

Real-time inventory sync, Shopify/Magento integration, multi-currency support

Now, let’s get into the details.

UseTapp – POS + Text Marketing in One

UseTapp Homepage

UseTapp combines a point of sale system with built-in SMS marketing and loyalty rewards.

That means every transaction isn’t just a sale, it’s a chance to build a following and bring customers back.

Core Features: 

  • At its core, UseTapp is mobile-first. You don’t need bulky tills or scanners to get started. A phone or tablet is enough. 

  • For businesses that want a more traditional setup, hardware like stands, scanners, and NFC readers are available as add-ons.

  • What really makes UseTapp stand out is its text automation

  • Instead of just collecting payments, it collects customer phone numbers at checkout, online, or even through kiosks

  • From there, you can send offers, reminders, and rewards automatically. 

  • Another selling point is the Cash Discount Program. Instead of the business covering card transaction fees, customers keep more margin in the shop’s pocket.

Pros and Cons:

Pros

Cons

Mobile-first setup, no mandatory hardware.

Limited advanced features for large multi-store chains.

Built-in SMS marketing and loyalty programs.

SMS marketing may not suit every business type.

0% transaction fees with the Cash Discount Program.


Pricing:

Best for: 

Independent retailers, cafes, salons, and consignment shops that want a POS + marketing tool in one simple system without heavy upfront costs.

Lightspeed – POS Built for Scaling Retail

Lightspeed Retail Homepage

Lightspeed positions itself as more than a POS; it’s a unified commerce and payments platform trusted by over 165,000 businesses worldwide

For UK retailers, it’s designed to handle the complexity that comes with running multiple stores, managing suppliers, and selling both in-store and online.

Core Features: 

  • Lightspeed is inventory-first. It helps retailers manage stock across locations, order wholesale via NuORDER, and prevent stockouts with forecasting. 

  • Lightspeed adds real-time analytics and reporting. Store owners can spot trends, monitor performance across branches, and use insights to guide buying decisions or marketing campaigns. 

  • The platform also comes with integrated payments, e-commerce features, and open API options for customization.

  • It also supports retailers with hardware bundles, from iPad stands and scanners to mobile card readers, so stores can set up modern checkout counters or fully wireless systems.

Pros and Cons: 

Screenshot of a Lightspeed UK reviewScreenshot of a Lightspeed UK review

Pros (Most Praised)

Cons (Most Repeated Complaints)

Easy-to-use POS system that staff quickly learns

Forced to use Lightspeed Payments or face steep penalties

Strong onboarding & training from certain reps were praised

High payment processing fees and hidden/extra charges

Mixed reviews regarding customer support; account managers are hard to reach

Good inventory and retail features (restaurant & retail versions appreciated)

Misleading sales promises (e.g., lifetime discounts, free features later denied)

Smooth transition from other POS systems (Clover, QuickBooks POS, etc.)

Frequent pricing increases and “nickel-and-diming” on features

Lightspeed Retail (X-Series) Pricing (2025)

Lightspeed Retail Pricing

Plan

Price (USD/mo)

Best For

Key Features

Basic

$89

Independent retailers with essential day-to-day needs

1 register included, inventory management, 24/7 chat & phone support, Lightspeed Capital

Core

$189

Growing retailers needing management tools

All Basic features + in-store/online loyalty, advanced reports, accounting/ecommerce/marketing integrations

Plus

$229

Established retailers needing customization & scalability

All Core features + landed costs, forecasting insights, API access, workflows, custom user roles

⚠️ Notes:

  • Prices are based on monthly billing for 1 location and 1 register.

  • For annual billing, the prices are $75, $149, and $189, respectively.

  • Hardware sold separately (iPad POS, receipt printer, handheld payment device).

  • Additional service fees may apply depending on business type/industry.

  • Custom pricing available for multi-location enterprises.

Best for: 

Medium to large retailers with multiple locations or a growing ecommerce presence who need advanced inventory management, deep reporting, and an all-in-one POS system that scales.

Epos Now – Retail & Hospitality-Focused POS

Epos Now Homepage

Epos Now is one of the UK’s most widely adopted POS platforms, powering over 80,000 businesses worldwide. 

It’s designed to be an all-in-one EPOS solution, bundling hardware, software, payments, and integrations into a system that works for both retailers and hospitality operators.

For small shops, pubs, or multi-location businesses, Epos Now offers a mix of affordability and scalability, with cloud access so owners can run their business from anywhere.

Core Features:

  • Inventory & Stock Control: Automates purchase orders, sets stock alerts, and gives real-time visibility across multiple locations.

  • Reporting & Insights: Access sales, margins, staff, and customer data instantly from any device.

  • Payments: Integrated Epos Now Payments with flat-rate card processing, plus support for Visa, Mastercard, Amex, Apple Pay, and Google Pay.

  • Integrations: Connects with 100+ third-party tools including Shopify, Xero, QuickBooks, and Deliveroo.

  • Flexibility: Works on Android, iPad, or Epos Now’s own touchscreen tills.

  • Hospitality Tools: Kitchen Display System (KDS), table management, and delivery integrations.

  • Support: 24/7 customer support with onboarding and unlimited training.

Pros and Cons:

Screenshot of an Epos Now reviewScreenshot of an Epos Now review

Epos Now reviewed by Sian Carberry on 16/8/2025

Pros

Cons

Easy to use and quick to train staff

While some reps are praised, others are described as unhelpful, dismissive, or making endless promises without follow-through.

Affordable pricing for small businesses

Delays in refunds, difficulty cancelling contracts, unexpected exit fees, or continued charges after cancellation.

Flexible hardware options (tablets, tills, printers)

Complaints about hidden costs (e.g., Protect Now Care Plan), upselling outdated hardware at inflated prices, and a lack of clarity on terms.

Integrates with popular apps and tools

System glitches or downtime reported

Good reporting for sales and stock tracking

Extra features may require paid add-ons

Retail EPOS System Pricing

Retail EPOS Pricing
  • Complete EPOS Solution Bundle: From £249 upfront (discounted from £899) + monthly subscription (from £54/mo).

  • Includes a POS terminal with a touchscreen, a built-in receipt printer, a cash drawer, and onboarding.

  • Payments processed at a flat per-transaction rate, no hidden fees.

  • Hardware like portable card readers (“Air”), stationary readers (“Link”), and all-in-one tills are sold separately.

Notes:

  • Pricing depends on hardware choices, business type, and subscription length.

  • Add-ons like loyalty, delivery, and advanced reporting may carry extra fees.

  • Epos Now Payments Lite is available for mobile businesses at £15/mo or £179/yr.

Best for: 

Small to medium-sized retailers, cafes, pubs, and restaurants that want an affordable, complete POS with hardware included and the ability to scale with integrations as they grow.

Square POS – Low-Cost, Flexible Option

Square Homepage

Square has grown into one of the most trusted POS platforms globally, powering over 4 million businesses and processing billions in transactions each year. 

For UK retailers, Square combines sleek hardware with a full suite of software tools to sell anywhere, whether in-store, online, or on the go.

Core Features:

  • Omnichannel selling: Sell in person, online, via social media, or even over the phone with synced inventory across all channels.

  • Payment flexibility: Accept chip & PIN, contactless, Clearpay (BNPL), Apple Pay, Google Pay, and more with transparent processing rates.

  • Inventory & reporting: Real-time stock tracking, barcode scanning, automatic purchase orders, and advanced sales reports.

  • Customer engagement: Built-in loyalty programs, gift cards, email/SMS marketing, and centralised customer directories.

  • Team management: Control labour costs with staff scheduling, time tracking, and permissions.

  • Hardware options: From the lightweight Square Reader (£19 + VAT) to the Square Terminal and new Square Handheld, retailers can tailor checkout to their business size.

Pros and Cons:

Screenshot of a Square reviewScreenshot of a Square review

Pros (Most Praised)

Cons (Most Repeated Complaints)

Very easy to set up and use (even for non-tech users)

Customer support often slow, unhelpful, or hard to reach

Fast payouts (often next day, even weekends/holidays)

Funds sometimes withheld for weeks/months under “reviews”

Affordable, transparent fees vs. competitors

High transaction fees for some card types (esp. online/non-UK)

Works seamlessly on phone, iPad, or card reader; stable hardware

Forced/long software updates on devices frustrate users

Reliable for both in-store and mobile sellers (markets, events, charities)

Account closures or holds without clear warning, disrupting cashflow

Pricing (Square for Retail, UK 2025):

Square Pricing

Plan

Price

Best For

Key Features

Free

£0/mo

Small businesses starting out

Retail POS app, free online shop, exchanges, and basic inventory tools

Plus

£49/mo/location

Growing retailers needing more depth

Advanced inventory, auto purchase orders, barcode labels, item bundling, time tracking

Premium

Custom

Established retailers

All Plus features + Square Loyalty, Marketing, custom onboarding, discounted rates (for £200k+ annual volume)

NOTE: Transaction fees: 1.75% (in-person), 1.4% + 25p (online UK cards), 2.5% + 25p (online non-UK cards), 6% + 30p (Clearpay).

Best For:

Retailers of any size who want a flexible, affordable POS system with no long-term contracts, transparent pricing, and easy scalability from a single shop to multi-location operations.

ConnectPOS – Best for Omnichannel Retailers

ConnectPOS Retail Homepage

ConnectPOS positions itself as a true omnichannel retail POS designed to unify in-store, online, and marketplace sales under one system. 

With 3,000+ active customers and a strong partner ecosystem, it’s built for businesses that need real-time synchronization across inventory, orders, and customer data.

Unlike more rigid POS systems, ConnectPOS leans heavily on integration and customization

It makes it popular with retailers in high-complexity sectors like fashion, furniture, supermarkets, and even high-risk industries (cannabis, vape, firearms).

Core Features:

  • Unified Multichannel Management: Sync sales, inventory, and customer data across multiple locations, eCommerce platforms, and sales channels in real time.

  • Advanced Customization: API-first and microservices-based architecture allows retailers to tailor workflows, receipts, user permissions, and checkout experiences.

  • Flexible Payments: Compatible with global and local gateways (Stripe, Adyen, PayPal, Flutterwave, Global Payments, etc.), plus BNPL, store credit, and cash.

  • Global Reach: Supports multi-currency and multi-language transactions — critical for international expansion.

  • Customer Engagement Tools: Loyalty programs, self-checkout, AI-powered personalization, and detailed analytics to refine offers and boost retention.

  • Enterprise-Grade Security: PCI DSS compliance, encrypted logins, and secure transaction protocols for data protection.

  • Training & Support: 24/7 support, two-week onboarding, and reseller/white-label programs for businesses wanting a partner-first model.

Pros and Cons:

Screenshot of a ConnectPOS reviewScreenshot of a ConnectPOS review

ConnectPOS reviewed by Grainne on 5/1/2025

Pros (Most Praised)

Cons (Most Repeated Complaints)

Exceptional customer support 

A few users reported serious bugs (e.g., data leak/backdoor issue, later patched)

Easy to set up and use, even for first-time POS users or event sellers

Complaints of pushy sales tactics (pressure to pay upfront for long-term contracts)

Smooth integrations with Shopify, BigCommerce, Magento, WooCommerce, etc.

Tax handling errors reported, e.g., overriding WooCommerce tax settings, requiring higher-tier plans to fix

Customizable and flexible, with features like tailored receipts, SKU management, and onboarding adjustments

Barcode scanning issues noted by some users (not reading correctly even when codes matched)

Works well across multiple industries & events (retail, exhibitions, online + offline mix)

Occasional refund disputes or billing complaints

ConnectPOS Pricing (2025)

ConnectPOS Pricing

Plan

Price (USD)

Best For

Key Features

Standard

$49 /register/mo

Small retailers starting with omnichannel

eCommerce integrations, order & product management, unlimited payment gateways, reporting & analytics, real-time sync, offline mode, 24/7 support

Advanced (Most Popular)

$79 /register/mo

Growing businesses needing deeper operations control

Everything in Standard + quote/cart management, inventory & shipping control, partial payments & gift cards, second-screen display, advanced checkout, loyalty program support

Premium

$99 /register/mo

Multi-location & scaling retailers

Everything in Advanced + stock transfer & stock-taking, multi-source inventory, multi-currency support, click & collect, custom staff permissions, discount rules, priority support

Enterprise

Custom Quote

Large/global retailers with complex needs

Everything in Premium + dedicated consultant, unlimited onboarding, personal account manager, API consultation, 100+ store management, industry-specific customization

⚠️ Notes:

  • Pricing is per register, per month.

  • Enterprise plan is fully tailored, pricing depends on scale, integrations, and customizations.

  • Annual billing usually offers cost savings (of almost $10).

  • ConnectPOS positions itself as transparent (no hidden fees), but advanced features like loyalty, custom workflows, or large-scale integrations may require higher plans.

Best for:

  • Mid-size to enterprise retailers needing deep integration with eCommerce, ERP, and accounting software.

  • International businesses require multi-currency and multi-language support.

  • Verticals with compliance needs (cannabis, vape, firearms) where tailored solutions matter.

  • Agencies/Resellers who want a white-label POS to sell under their own brand.

How to Choose the Right POS for Your UK Retail Business?

The truth: there’s no one “best” POS for everyone.

Each system shines in a different scenario depending on your store size, budget, and growth stage. 

Here’s how to decide:

If You’re 

Best POS

Why It Fits

“I’m a small shop/café/salon and don’t want to buy expensive tills.”

UseTapp

Mobile-first, no hardware needed, built-in SMS marketing + loyalty.

“I run multiple stores and need advanced inventory control across them.”

Lightspeed

Advanced inventory management, purchase orders, forecasting, and deep analytics.

“I want an affordable, all-in-one bundle with hardware included.”

Epos Now

Hardware + software in one package, UK-focused, fast setup.

“I just need a simple, low-cost POS to get started quickly.”

Square

Free plan, only pay per transaction, very easy to set up.

I sell both online and offline, and need everything synced.”

ConnectPOS

Real-time sync with Shopify, Magento, BigCommerce; multi-currency + language support.

Conclusion and TL, DR

Choosing the right POS in the UK isn’t just about payments — it’s about how well your system fits your business model. From what we’ve seen:

Don’t want to buy tills or hardware? → Use UseTapp

Running multiple shops with complex stock? → Go with Lightspeed

Need an all-in-one POS + hardware bundle at a low cost? → Pick Epos Now

Just want simple, free, and quick to set up? → Use Square

Selling online + offline, need full sync? → Choose ConnectPOS

At the end of the day, your decision comes down to simplicity vs. scalability

If you’re still undecided, start small with Square or UseTapp, then upgrade to Lightspeed or ConnectPOS once your operations grow.

Want a smarter POS?

Book a call and we will help you figure out, if Tapp is the right fit for your shop!